Terms of Service

Plain-English summary: eDuuka gives you the tools to sell. You are responsible for what you sell, how you describe it, and how you treat your customers. Payments go directly between buyers and sellers — eDuuka handles none of the money.

1. Who these terms apply to

These terms are a contract between you and [PLACEHOLDER: Your registered company name] ("eDuuka", "we", "us"), governing your use of the eDuuka platform at [PLACEHOLDER: your domain, e.g. eduuka.com]. By creating an account or placing an order through an eDuuka shop, you agree to these terms. If you are under 18, you may only use eDuuka with the consent of a parent or guardian.

2. Seller accounts

You must provide accurate information when you sign up and keep it up to date.
One account per person. You may not share your account with others.
You are responsible for keeping your password safe. Let us know immediately if your account is compromised.
You may delete your account at any time from Account Settings.

3. Seller responsibilities

As a seller on eDuuka you are running your own business. You are solely responsible for:

Products and descriptions — everything you list must be legal, accurately described, and available for sale. Do not list counterfeit goods, stolen items, weapons, adult content, tobacco, alcohol (without a licence), or any item prohibited by Ugandan law.
Pricing — prices you display must be in UGX and correct. You may not charge customers more than your listed price.
Stock and fulfilment — keep your stock counts accurate and fulfil orders you accept promptly. Repeated failures to deliver will result in account suspension.
Delivery — you arrange and pay for your own delivery. eDuuka does not provide a delivery service.
Payments — you collect payments directly using your own MTN MoMoPay or Airtel Money merchant code. eDuuka is not a payment processor and takes no commission on sales. You are responsible for collecting, remitting, and accounting for any applicable taxes.
Customer service — respond to buyers promptly and resolve disputes fairly.
Your shop brand — your shop name, logo and photos must not infringe any third party's trade marks or copyrights.

4. Buyer responsibilities

Provide an accurate name, phone number and delivery address when placing an order.
Pay the seller promptly using the payment method they specify. Upload correct proof of payment.
Resolve disputes directly with the seller in the first instance. eDuuka is not a party to the transaction.

5. eDuuka's role

eDuuka provides a platform — we are not a party to any transaction between buyers and sellers, and we do not act as agent, escrow, or guarantor for any sale. We do not verify the quality, safety, or legality of products listed by sellers. Any dispute about a product, order, or payment is between the buyer and the seller.

6. Prohibited behaviour

You may not:

Use eDuuka for any illegal purpose.
Attempt to gain unauthorised access to any account or server.
Scrape, copy, or republish eDuuka content without permission.
Post false reviews, misleading descriptions, or spam.
Use automated tools to create accounts or place fake orders.
Harass, threaten, or impersonate other users or eDuuka staff.

7. Plans and billing

Plan fees are published on the pricing page. Payment is manual — you pay via MTN or Airtel to our merchant codes and submit proof. A plan becomes active once an admin confirms receipt. Plans are non-refundable once activated. If a plan expires, your shop drops to the Free tier. Products above the Free limit are hidden (not deleted) and restored if you renew.

8. Intellectual property

You retain ownership of the photos and text you upload. By uploading them you grant eDuuka a non-exclusive, royalty-free licence to display them on the platform for the purpose of running your shop. The eDuuka name, logo, and platform code are our property. Do not reproduce them without permission.

9. Suspension and termination

We may suspend or close accounts that violate these terms, receive repeated complaints, or are used for fraud — usually after a warning, unless the violation is serious. If your account is closed, your shop data is retained for 30 days in case of error, then permanently deleted. You may appeal a suspension by emailing [PLACEHOLDER: support@yourdomain.com].

10. Liability

eDuuka is provided "as is". We do not guarantee 100% uptime, although we aim to keep the platform available at all times. To the fullest extent permitted by Ugandan law, eDuuka's liability to you is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for losses arising from transactions between buyers and sellers, delivery failures, or payment disputes.

11. Governing law

These terms are governed by the laws of the Republic of Uganda. Any disputes will be heard in the courts of Kampala.

12. Changes to these terms

We may update these terms. If the changes affect your rights materially, we will notify you by email at least 14 days before they take effect. Continued use of the platform after that date means you accept the updated terms.

13. Contact

[PLACEHOLDER: Your registered company name]
[PLACEHOLDER: physical address]
Email: [PLACEHOLDER: legal@yourdomain.com]